As a Fiber Support Specialist, you will be responsible for providing exceptional customer service to our members by answering questions or troubleshooting requests to ensure customer satisfaction. In this role, you will be an expert at assisting members in a prompt, courteous, and efficient manner, while professionally representing MidSouth Electric Co-op.

What You Will Bring to The Table:

• High School Diploma or equivalency with 2 years or more experience in a technical support role.
• Customer Service Experience working in an Fiber Optic/Telecommunications Environment preferred. You must be able to represent MidSouth in a professional manner by providing exceptional customer service. You must educate customers on offered services and managed devices.
• Technical Skills: You must be able to provide network support for internet, phone, and video services. This includes the ability to thoroughly explain our services and products in a professional and effective manner via phone. You will be responsible for reviewing and testing recent software upgrades prior to customer rollout. Also, you will assist with operation, maintenance, and emergency response for network outages.
• Attention to Details : You must be able to document interactions with end users and recommends improvements. You must demonstrate a high level of accuracy and attention to detail to prevent incorrect information. This includes responsibly managing sensitive member information, as well as internal cooperative information.
• Excellent Interpersonal Skills : You must effectively work with the external technical support team and network team to improve service stability and customer satisfaction. You must effectively communicate with members as well as all departments of the coop. You must have the ability to work in a team oriented environment, as well as independently. This also includes maintaining professionalism, patience, and composure when faced with a stressful situation.
• Time Management Skills: You must have the ability to prioritize, multi-task, and work in a high energy, fast paced environment with quickly changing priorities and situations. This includes the ability to effectively listen to our members to identify issues using positive customer service language, while simultaneously completing your day to day responsibilities.
• Valid Texas Class C Driver's License : You must maintain a good driving record measured by MidSouth's criteria.

What MidSouth Brings to the Table:

At MidSouth Electric Co-op, we value our employees like family. We offer a competitive benefits package that includes medical, dental, and vision, as well as a Traditional and Roth 401(k) with a 1:1 match up to 8%. We pay 100% of your pension plan, life insurance, and short/long-term disability premiums. Other benefits include paid time off, tuition reimbursement, and much more!

We also take great pride in our ability to provide exceptional service to our members by cultivating strong relationships among our communities. By participating in various year round activities, we are able to give back to those in our community who motivate us!

We are people committed to people. People committed to service.

If you meet all requirements, and you are interested in becoming the newest member of the MidSouth Electric Co-op family, apply today!

NOTE: This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Management has the right to alter this job description at any time, with or without notice. Employees will be required to follow any other job related instructions and to perform other duties as required by any person with the authority to give instructions or assignments. This document does not create an employment contract, implied or otherwise. All employees are considered "at-will".

Qualifications

Education

Required

High School

Experience

Required 2 years

Technical Support Role

Preferred

Customer Service

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Licenses & Certifications

Required

TX Class C