Job Title

Job Description

Cooper Lighting Solutions. We build forward-thinking lighting solutions that make people’s lives safer, while making buildings, homes and cities smarter and more sustainable. We deliver an industry-leading portfolio of indoor and outdoor lighting, lighting controls and smart lighting systems.

Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting. Together we have a shared purpose to unlock the extraordinary potential of light for brighter lives and a better world. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

Your opportunity

We’re looking for an Field Quality Engineer to join our Post Sales Support Team in Peachtree City GA.

You’ll be responsible for communicating with Agents, Internal Teams, and Manufacturing Plants daily to resolve technical and quality Post Sales Customer Issues while maintaining detailed job files in the SAP quality module.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Analyze warranty claims to determine the root cause and propose a resolution plan.
• Collaborate with internal departments (Manufacturing, Engineering, Quality, Marketing, and Sales), agents, and contractors in the field as needed to drive resolution of customer problems.
• Create and maintain detailed job files in the SAP quality module.
• Negotiate and Review field labor issues to determine validity prior to payment authorization.
• Travels to job sites to gather information and diagnose issues.

What you’ll need

• Bachelor’s degree in engineering from an accredited institution
• 1+ years’ experience in a customer facing role.
• Basic knowledge of electronics and testing.
• Well-developed project management skills with the ability to work on multiple tasks.
• Well-developed written and oral communication skills.
• Must be legally authorized to work in the United States without current or future company sponsorship needs

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

• Salary: $59,900 – $79,800 USD
• Bonus: target bonus opportunity - 5%
• Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.

See #SignifyLife through the eyes of our employees!

Who we are

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We’re operating in 74 countries with 32,000 people worldwide.

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