With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for an Engineer to join our Field Quality Investigations (FQI) Team in Smyrna, TN .

Job Summary

The FQI Team is responsible for identifying, investigating, analyzing, and reporting field issues related to the overall customer experience with our vehicles. The Engineer’s core responsibilities will be to monitor field data sources, establish action plans for incident investigations, analyze the information collected, assign the issue to the appropriate group(s) for resolution, and track corrective action activities to drive quality improvement. This is accomplished by means of both hands-on vehicle level evaluations and data mining from multiple channels for market trends and tendencies to assist with prioritization in improving the Customer’s experience with our products.

Job Functions

The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria

• Identify engineering issues impacting warranty, durability, customer satisfaction, safety, or regulatory compliance by analyzing various data sources and monitoring trends from the field.

• Establish priority and action plans for incident investigations.

• Investigate incidents via warranty claim analysis, customer survey analysis, part collection and testing, or vehicle-level investigations.

• Communicate product issues to management and responsible group(s) for countermeasure development.

• Track countermeasure implementation and report progress.

• Coordinate efficient investigation of multi-system, complex incidents by analyzing available data, establishing survey plans, collecting dealer information, and collecting and testing incident parts for preparation of Technical Reports.

• Prepare professional level analysis summaries that can be used for cross-functional management and/or Executive team report outs.

• Provide peer leadership, coaching and/or guidance to contribute towards continuous staff development of colleagues and the organization in general.

• Assist with the preparation of Technical Service Bulletins for dealers and provide technical assistance to field staff as required.

• Representation of the Voice of the Customer when dealing with stakeholders.

• Participating in Gemba activities to enhance issue understanding as appropriate via Dealer visits, plant reviews and supplier process audits.

• NOTE: this role requires travel up to 25% of the time for the purposes of reviewing vehicles in market settings and coordination with external stakeholders.

Minimum Qualifications

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

• Bachelor’s degree in an engineering discipline required. BSME preferred.

• A minimum of 7 years related professional experience with a broad knowledge of automotive systems and/or manufacturing processes.

• Broad familiarity with general troubleshooting principles.

• Ability to analyze complex technical problems. Formal problem-solving training is preferred.

• Strong project management skills, with an emphasis on effective communication and presentation abilities to drive value creation.

• Advanced knowledge of spreadsheet data analysis (graphs, pivot tables, etc.), presentation, word processing, and other applications.

• Continuous learning mindset and the aptitude to quickly adapt to the needs arising from rapidly evolving technologies and market conditions.

• Self-motivated and internally driven candidates who can thrive in a OneTeam oriented organization.

• “Can do attitude” with the ability to identify opportunities in the face of adversity.

• Flexibility to interact with global stakeholders, potentially during non-standard hours.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

**Visa sponsorship for this position is not available at this time.**

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.