Job Title

Job Description

Job title: Field Service Engineer

The prime role of a Field Service Engineer is Installation, maintenance, Service and troubleshooting of Philips Healthcare equipment.

Your role:

Delivery:

The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
The FSE would assist in site surveys before taking over the Life Cycle Management of an installed machine
Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer
The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
The FSE would implement FCOs as per the norms.

Selling :

As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
FSE would coordinate the process of Spare parts Sales with the Customer
Service Administration :

The FSE would report all necessary information both technical and administration [Call Completion, Call Reporting, PM, FCO, Installations] as per the norms.
The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documentation.
The FSE will close calls in time with proper bookings of expenses and man hours through Polaris software.

Customer Satisfaction :

The FSE would try to excel in every interaction with the customer to achieve customer delight.
FSE would proactively participate & Implement Customer satisfaction Development programs.
The FSE would also Manage Key Accounts and other assigned accounts for the respective territory in order to ensure Customer Satisfaction.
FSE would also be responsible for timely escalation of certain issues to the Territory Manager and Technical Team and work as a team to provide appropriate solution.

Education Qualification:

B.Tech. in Electronics or Biomedical Engineering Diploma in Electronics and Instrumentation

Work Experience:

Years of Experience: 3-5 years of experience Area of Experience: Electronics hardware trouble shooting ,Diagnosis and corrective maintenance at Module level, Software application handling proficiency

You're the right fit if: (4 x bullets max)

B.Tech. in Electronics or Biomedical Engineering Diploma in Electronics and Instrumentation

Work Experience:

Years of Experience: 3-5 years of experience Area of Experience: Electronics hardware trouble shooting ,Diagnosis and corrective maintenance at Module level, Software application handling proficiency

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.