10x Genomics
Field Service Engineer, New York/New Jersey
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Job Description
- Req#: 6819648
- Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
- Able to analyze straightforward situations and apply good judgment, with minimal supervision
- Interpret past repairs on instruments and equipment to resolve and diagnosis similar issues
- Assemble and disassemble instruments and equipment
- Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
- Perform basic electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated with instruments and equipment
- Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures
- Bachelors degree in Biomedical Engineering / Technology, completion of the DoD Biomedical Technician course and 1+ years of experience as a service engineer, or an Associates degree in a Technology discipline and 2+ years of experience with the service and repair of analytical laboratory/biotech instruments/complex medical equipment
- Demonstrated ability to operate independently and manage multiple priorities, with minimal supervision
- Excellent communications and interpersonal skills
- Detail and action oriented, self-directed
- Demonstrated time management skills with a focus on effective scheduling, prioritization, and the ability to coordinate and address competing demands
- Working knowledge of Microsoft application suite including Excel, Word, and PowerPoint
About the Role
Performs assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilizes test equipment, hand tools and power tools when needed. Responsible for documentation as required by company policy, cGMP, ISO, State Regulatory agencies, and FDA. Support the updating of software, calibrations and preventive maintenance and Pre-staging of new equipment. Monitors personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments.
As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10X Genomics.
What you will be doing
Minimum Requirements
Preferred Qualifications
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Below is the base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience. At 10x, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10x’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. During the hiring process, your 10x recruiter can share more about the Company’s total compensation package.
Pay Range$88,000 — $119,000 USDAbout 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
About the company
Resolving Biology to Advance Human Health