Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment.

Outcomes

• Primarily service medical imaging equipment focused within primary hospital networks.
• Service medical imaging equipment for parts and service accounts for local area/region as needed.
• To assure that imaging systems are fully calibrated and functioning to OEM performance levels.
• To assure the needs of customers are being met and the system is operating based upon their needs.
• To move the company forward in engineering competency.
• To represent the company in a manner that shows the user, confidence, knowledge, and courtesy.

Responsibilities

• Evaluate the equipment, troubleshoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide advanced-level diagnosis and repair of imaging systems.
• Support management through project feedback and communication of issues and opportunities.
• Be available to handle technical issues and questions.
• Document processes created and educate end users.
• Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
• This position will primarily involve serving customer sites in a specific hospital network or defined area/region; flexibility to travel as required. This role will require travel within the Northeast region of the US, primarily within NY, CT and RI; up to 100% travel.
• Other duties as assigned.