Position Summary

Our Field Service Managers fill a key leadership position in our customer-facing organization. They are responsible for providing tactical and strategic level management, leadership to service professionals and own the P&L for a large service branch and/or multiple locations. Our most successful Service Managers are people and process-oriented, build a positive coaching environment and drive employee engagement. Successful Field Service Managers must also balance a high volume of transactions and prioritize as needed while effectively communicating with internal and external customers.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Health, dental, and vision insurance

• Unlimited PTO

• Fertility benefits, adoption assistance, parental leave, and pet insurance

• Generous retirement savings and profit-sharing plan

• Employee wellness program

• Rewards and recognition program

Core Responsibilities and Tasks

Creates and maintains a safe working environment and culture within the organization

• Translates customer requirements into workforce plans and objectives

• Ensures team can deliver a best-in-class customer service experience

• Own overall business performance

• Takes care of company property

• Participates in setting department budgets and managing expenses

• Actively participates in workforce planning

• Expected to address and resolve employee relation issues and escalate significant issues to management

• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management

• Responsible for attraction, retention, engagement, performance, and development of employees

• Provides day-to-day direction of fundamental tasks

Organization Impact:

• Operational management

• Autonomy to make decisions that impact the service branch’s span of control

• Responsible for customer management and retention in the area

• Financial, contractual, and operations impact at the regional/strategic level

Position Requirements

FORMAL EDUCATION:
Required:
• Bachelor’s degree strongly preferred
• Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

Preferred:

• Experience managing vehicle fleet and DOT compliance

KNOWLEDGE & EXPERIENCE:
Required:
• Ability to obtain TWIC card
• Ability to obtain a CDL, class A or B with applicable endorsements
• 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
• 3 years of leadership or management experience
• Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
• Ability to communicate up, down, across teams
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
• Ability to defuse customer situations or internal issues
• Able to pass a credit check

DRIVING REQUIREMENTS:
• Able to operate a company vehicle
• Able to pass driver requirements which include:
• Driver Application for Employment
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours
• Road Test
• Copy of Driver’s License (Front and Back)
• Copy of Medical Certificate

Additional Details

• Receives coaching and guidance from senior management
• Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: 50% or more

Pay Range: $90-$120k annually

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