Field Service Manager - Southern Arkansas/Northern Louisiana

Alexandria, LA, USA ● Hot Springs, AR, USA ● Shreveport-Bossier City, LA, LA, USA ● Texarkana, TX, USA Req #2987

Wednesday, April 26, 2023

For Earth For Life

Kubota – For Earth For Life

Food water and the environment are indispensable for human beings. The Kubota Group continues to support the future of the earth and humanity by contributing products that help abundant and stable production of food, help supply and restore reliable water, and help create a comfortable living environment through its superior products, technologies, and services. At Kubota, our core values are Quality, Innovation, Growth and an On Your Side mentality and this reflects the general work ethic of the people of Kubota. If you want to make meaningful contributions to your community, society and your world, Kubota is the place for you.

The Field Service Manager is a full-time, permanent position for people interested in developing new and growing current aftersales business with a focus on technical problem solving and business growth. In the dealer’s workshop or in the dealer principles office, Field Service Mangers blend digital solutions with personal and professional relationships to provide simple and reliable solutions. This involves routinely traveling to dealer locations in your assigned territory as well as to the Kubota division offices to support overall operations.

What will you do?

· Ensure customer productivity, uptime, and profitability through dealer relationship

· Thriving in a team-based environment while staying self-motivated and entrepreneurial in thought

· Develop dealers service management/profitability capabilities

· Increase dealers Connected Support capabilities using KubotaNOW Telematics

· Drive service capacity growth on the territory through improving technician recruitment, retention, and efficiency

· Administer warranty and campaign (product recalls), support Extended Warranty and Maintenance contract sales

· Resolve product quality or performance issues for customers and dealers within specified timeframe

· Assist in providing technical feedback from the field to manufacturing, marketing, and engineering on dealer/customer issues

Do you have what it takes?

· A degree or equivalent related work experience in the following: Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline.

· Time management and organizational skills to accommodate business needs

· Mechanical Reasoning abilities

· Strong knowledge of profit and loss + cash flow

· Ability to apply advanced diagnostics and problem-solving techniques to any situation

· Excellent business and technical communication skills

· Must be able to travel 65%

· Valid US driver’s License

What You'll Get

At Kubota, you own your career and have opportunities to meaningfully contribute to a world class global company. We foster an inclusive team environment where people are encouraged to explore, create and deliver new ideas and methods to solve real world problems using the relationships you build with our dealers and customers. Benefits offered to full-time employees include:

· Flexible work arrangements

· Highly competitive base pay

· Savings & retirement benefits (401k)

· Retirement Profit Sharing Program

· Flexible spending account (FSA)

· Medical, dental and vision coverage

· Short and long-term disability coverage

· Healthy Lifestyle Programs

· Relocation benefits may be available

· Employee Assistance Programs

· Tuition reimbursement

· Company Vehicle

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.