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Field Support Specialist - Washington DC


Pay$58600.00 - $68000.00 / year
LocationWashington/District Of Columbia
Employment typeFull-Time

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  • Job Description

      Req#: R-187826
      Employer Industry: Veterinary Diagnostics

      Why consider this job opportunity:
      - Salary up to $68,000 annually
      - Extensive travel opportunities with frequent clinic visits
      - Comprehensive benefits package including medical, dental, and vision coverage
      - Paid Time Off and holidays, along with paid parental leave
      - Opportunities for career advancement and professional development through tuition reimbursement
      - Supportive work culture focused on employee growth and development

      What to Expect (Job Responsibilities):
      - Provide outstanding installation, onboarding, and training support for customers
      - Plan, schedule, and perform Reference Lab onboarding and IHD installations
      - Conduct troubleshooting on system performance to improve customer self-sufficiency
      - Maintain detailed documentation of all customer-related activities
      - Serve as an on-site liaison between customers and the employer

      What is Required (Qualifications):
      - BS/BA degree in a related field preferred, or a combination of education and industry experience
      - Minimum of 4 years relevant technical experience with demonstrated success
      - Previous veterinary medicine background and customer service experience preferred
      - Intermediate knowledge of Microsoft Office Suite and basic computer networks
      - Ability to work independently with minimal direction and manage time effectively

      How to Stand Out (Preferred Qualifications):
      - Experience with in-house diagnostics utilization, installation, and training
      - Proven ability to adapt to shifting priorities during a heavy workload
      - Strong interpersonal skills with a customer service-oriented attitude
      - Familiarity with IHD diagnostics experience, including collection and testing
      - Willingness to assist in areas outside of assigned responsibilities as needed

      #VeterinaryDiagnostics #CustomerSupport #CareerOpportunity #TravelRequired #CompetitiveBenefits

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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