Neogen
Field Technical Service Representative - Southwest
This job is now closed
Job Description
- Req#: REQ-8936
- Troubleshoot products, provide technical expertise, customer service and assistance to external customers
- Collaborates with other functions to ensure customer requests are fulfilled
- Provides effective communication to customers through the use of email and phone
- Appropriately routes calls to other departments (ex. customer service, service center)
- Perform follow up calls as required to external customers in a professional manner
- Escalates customer issues to management
- Participates in all reasonable work activities as assigned and deemed appropriate by management
- 4-year degree in chemistry, biology, food science or related field
- 2 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
- Excellent communication skills
- Ability to learn new technologies / processes
- Willing to travel (domestic) 50% of time
- Live in one of the following states near an airport: Colorado, Idaho, Utah, Arizona, and New Mexico
- Post-graduate degree in chemistry, biology, food science or related field
- 5 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
- Experience with diagnostics tests for the food industry
- Customer service experience or sales experience
- Bilingual - English and Spanish
It's fun to work in a company where people truly believe in what they are doing!
Neogen is looking to hire a Field Technical Service Representative who resides in the Southwest region of the United States. As a member of the Field Technical Service Team, you will be involved in providing technical support to customers and sales representatives. Technical support involves technical demonstration, product installation and training, post-sale customer experience, and troubleshooting.
Come Be Part Of A Mission that Matters!This is a fully remote position, allowing you to work from anywhere within the United States. However, candidates must be willing to travel up to 50% domestically and internationally.
Principle responsibilities
Basic qualifications
Preferred qualifications
Please press Apply to submit your application.
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From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.
About the company
Neogen Corp. is an international food safety company that provides test kits and relevant products to detect dangerous substances in food.
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