Neogen is looking to hire a Field Technical Service Representative who resides in the Southwest region of the United States. As a member of the Field Technical Service Team, you will be involved in providing technical support to customers and sales representatives. Technical support involves technical demonstration, product installation and training, post-sale customer experience, and troubleshooting.

This is a fully remote position, allowing you to work from anywhere within the United States. However, candidates must be willing to travel up to 50% domestically and internationally.

Principle responsibilities

• Troubleshoot products, provide technical expertise, customer service and assistance to external customers
• Collaborates with other functions to ensure customer requests are fulfilled
• Provides effective communication to customers through the use of email and phone
• Appropriately routes calls to other departments (ex. customer service, service center)
• Perform follow up calls as required to external customers in a professional manner
• Escalates customer issues to management
• Participates in all reasonable work activities as assigned and deemed appropriate by management

Basic qualifications

• 4-year degree in chemistry, biology, food science or related field
• 2 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
• Excellent communication skills
• Ability to learn new technologies / processes
• Willing to travel (domestic) 50% of time
• Live in one of the following states near an airport: Colorado, Idaho, Utah, Arizona, and New Mexico

Preferred qualifications

• Post-graduate degree in chemistry, biology, food science or related field
• 5 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
• Experience with diagnostics tests for the food industry
• Customer service experience or sales experience
• Bilingual - English and Spanish

Please press Apply to submit your application.

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