Employer Industry: Financial Aid Services

Why Consider this Job Opportunity:
- Competitive Salary
- Opportunity for career advancement and professional development
- Remote work option available
- Comprehensive benefits package including medical, vision, dental, and life insurance
- Bonus and profit-sharing program
- Fortune 500 level 401(k) plan

What to Expect (Job Responsibilities):
- Provide exceptional customer service to colleges, universities, and technical schools
- Answer inquiries regarding financial aid program requirements and procedures through various support channels
- Stay updated on financial aid guidelines and regulations
- Conduct on-site and off-site training for staff and clients

What is Required (Qualifications):
- 2+ years of customer service or call center experience
- 2+ years of experience in financial aid, including federal Title IV funds
- High School Diploma or GED
- Experience with Zendesk is a plus
- Excellent written and verbal communication skills
- Proficiency in MS Office, including Word and Excel
- Strong computational skills
- Bilingual (English/Spanish) highly preferred

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related service
- Knowledge of Zendesk or similar customer support software

#FinancialAidServices #CustomerService #CareerOpportunity #RemoteWork #ProfessionalDevelopment

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