Bill Gosling Outsourcing
Financial Customer Service Representative (VC)
This job is now closed
Job Description
- Req#: REQ-00015038
Respond to customer inquiries via phone and/or email
Negotiate payment terms and arrangements, where applicable
Familiarize self with finance products, marketplace lending and personal loan products to be able to provide assistance across a wide range of inquiries
See and understand trends, collate data and escalate issues to Customer Experience Management
Multi-task and switch from written to verbal correspondences / inquiries seamlessly
Outbound calling to customers that have recently inquired about personal loans
Salary- $16.55/hour
Hybrid work environment (minimum 2 days per week in office based on client needs)
Health & Dental Benefits available after an initial waiting period
Discounted Corporate GoodLife Memberships
Fun Events and Games at office
Casual Dress Code
Great work culture where you can learn and grow
3-4 weeks Mandatory Training
Strong written & oral communication skills
Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization
Familiarity with personal loan products and financial services (interest rates, amortization, credit bureau reporting, etc.)
Experience working with others in a collaborative environment, encouraging others and demonstrating the desire to help others succeed.
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
Amazing organizations don't just happen!
Vision, strategy and innovation come to life through execution.
Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
Full-Time Opportunities
Hybrid work environment (minimum of 2 days per week in office)
All equipment will be provided by us
Bill Gosling Outsourcing is currently looking for a Financial Customer Service Representative to add to our team.
WHAT YOU WILL DO
As a Financial Customer Service Representative, you will:
WHAT WE OFFER:
***Open availability is required through hours of operation
WHAT WE ARE LOOKING FOR:
WHO ARE WE
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.
Office Location:
Located in: Citi Plaza
355 Wellington St Unit 225
London, Ontario
N6A 3N7
CHECK US OUT FOR YOURSELF
Instagram: @bgocareers
Facebook & Linked: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About the company
As a customer service outsourcing company, we have the technology and resources to help your business provide great customer communication experiences.