Employer Industry: Financial Services

Why consider this job opportunity:
- Salary of $17.00 an hour, plus evening, weekend, and holiday shift differentials of $2-$5 an hour
- Bilingual (Spanish) shift differential of +$1.00 an hour for those that qualify
- Potential for remote work opportunity after initial in-office training
- Generous paid time off and paid volunteer time off
- Opportunities for career advancement, with 90% of leadership positions filled from within
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance

What to Expect (Job Responsibilities):
- Provide exceptional customer service on behalf of credit unions and banks by handling primarily inbound calls
- Verify caller identities to prevent fraud while processing banking transactions
- Address and resolve a variety of banking inquiries such as account reconciliations and online banking issues
- Educate members/customers about products and services related to clients
- Navigate multiple computer programs simultaneously while documenting interaction details

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- Experience with general banking knowledge and banking platforms is preferred
- Exceptional attendance record and ability to work evenings, weekends, and some holidays
- Strong problem-solving skills and ability to manage stress while providing excellent customer service
- Proficient typing, listening, computer, and reading skills

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the financial services industry
- Familiarity with mobile and online banking platforms
- Ability to meet performance metrics related to call handling and customer satisfaction
- Positive attitude and ability to thrive in a fast-paced environment

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