Employer Industry: Retail Financial Services

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentives upon successful completion of training
- Monthly work from home subsidy of $50
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Opportunity to work fully remote with flexible scheduling
- Supportive work environment emphasizing employee well-being and development

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries, including escalated customer and store calls
- Troubleshoot customer inquiries related to online enrollment, password issues, and other online questions
- Enter and review new account applications from various channels, including stores and online
- Process and review transactions and credit line increase requests
- Perform additional duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with detail and accuracy
- A quiet, distraction-free, secure workspace for remote work
- Proficiency in computer use and technical troubleshooting, including the ability to navigate multiple systems
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience working in a virtual environment with minimal supervision
- Demonstrated ability to communicate clearly and professionally, both verbally and in writing
- Flexibility to work nights and weekends as needed

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