Employer Industry: IT and Technology Services

Why consider this job opportunity:
- Opportunity for remote work from anywhere within the USA
- Competitive pay based on experience
- Comprehensive benefits package, including health and wellness programs
- Chance to work with leading technology solutions in the insurance sector
- Supportive environment that encourages career growth and development
- Engage in continuous improvement activities to enhance operational efficiency

What to Expect (Job Responsibilities):
- Provide exceptional service via inbound contact center and respond to complex customer inquiries
- Perform account maintenance and ensure accurate documentation of customer interactions
- Process and distribute incoming and outgoing mail in accordance with service level agreements
- Collaborate with team members and management to resolve customer service issues
- Assist in training and mentoring less experienced staff in the customer service area

What is Required (Qualifications):
- High school diploma or G.E.D.
- Minimum of two years of customer service experience, preferably in financial, investment, insurance, or banking sectors
- Must possess FINRA 6 or 7 Certification at hire (currently registered or U5 within a 2-year FINRA window)
- Proficiency in using help desk software and telephone technology
- Strong communication and analytical problem-solving skills

How to Stand Out (Preferred Qualifications):
- Lean/Six Sigma certification or experience
- Ability to work independently and follow oral and written directions
- Previous experience in training or mentoring staff

#ITServices #RemoteWork #CustomerService #CareerGrowth #InsuranceIndustry

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