Northwestern Mutual

FINRA (6/63 or 7/63) Customer Service Representative - REMOTE Nationwide


PayCompetitive
LocationFranklin/Massachusetts
Employment typeFull-Time

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  • Job Description

      Req#: JR-40626
      Employer Industry: Financial Services

      Why consider this job opportunity:
      - Salary up to $31.39 per hour
      - Opportunity for career advancement and growth within the organization
      - Work remotely anywhere within the continental U.S.
      - Supportive and collaborative work environment
      - Chance to make a positive impact in communities through charitable initiatives

      What to Expect (Job Responsibilities):
      - Serve as the primary point of contact for clients and financial representatives
      - Align with quality and productivity metrics specific to team benchmarks
      - Optimize the customer experience and cultivate brand loyalty through teamwork
      - Resolve client issues from start to finish while driving high satisfaction
      - Demonstrate dependability and contribute positively to the team environment

      What is Required (Qualifications):
      - Bachelor’s or Associate Degree preferred
      - Minimum of 2 years of operations and/or service experience in the financial services industry
      - Preferred FINRA licensure (SIE, Series 6 & 63)
      - Excellent interpersonal and written communication skills
      - Strong analytical problem-solving skills with a knowledge of financial markets

      How to Stand Out (Preferred Qualifications):
      - Experience in understanding technology as it relates to customer experience
      - Proven ability to drive innovation and maintain a client-first mentality
      - Familiarity with insurance or investment products

      #FinancialServices #RemoteWork #CareerGrowth #ClientFirst #Teamwork

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      The year was 1859. An ox and a passenger train collided just outside Johnson Creek, Wisconsin, and two of our policyowners were killed in the wreck. The claims totaled $3,500, which was $1,500 more than our two-year-old company had on hand. Then President Samuel S. Daggett and his fellow trustees personally borrowed the money to settle the claims, proving that our dedication to our clients is as old as the company itself.