Nelnet

Firstmark Collections Recovery Specialist II - Remote


Pay$14.00 / hour
LocationLincoln/Nebraska
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R19330
      Employer Industry: Financial Services

      Why Consider this Job Opportunity:
      - Salary up to $14.00 per hour with a monthly commission plan of up to $1,250
      - Opportunity for career advancement and growth within the organization
      - Supportive and collaborative work environment
      - Generous benefits package including medical, dental, vision, 401K, student loan repayment, and more
      - Chance to contribute to continuous process improvement and make a positive impact on borrower accounts

      What to Expect (Job Responsibilities):
      - Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
      - Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
      - Determine the most appropriate plan of action to resolve past due accounts
      - Provide pertinent account information and history information to educate borrowers
      - Update demographic and additional information on borrower accounts via the servicing system

      What is Required (Qualifications):
      - High school degree or equivalent required
      - 2 years of customer service, collection, and general work experience preferred
      - Customer focused with strong oral communication skills
      - Analytical skills and attention to detail
      - PC skills and 10 key proficiency

      How to Stand Out (Preferred Qualifications):
      - Experience in a financial services or collections environment
      - Strong negotiation skills and ability to establish borrower payment plans

      #FinancialServices #CustomerService #CareerAdvancement #CompetitivePay #BenefitsPackage

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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