Nelnet
Firstmark Collections Recovery Specialist II - Remote
Pay$14.00 / hour
LocationLincoln/Nebraska
Employment typeFull-Time
This job is now closed
Job Description
- Req#: R19330
Employer Industry: Financial Services
Why Consider this Job Opportunity:
- Salary up to $14.00 per hour with a monthly commission plan of up to $1,250
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Generous benefits package including medical, dental, vision, 401K, student loan repayment, and more
- Chance to contribute to continuous process improvement and make a positive impact on borrower accounts
What to Expect (Job Responsibilities):
- Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
- Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
- Determine the most appropriate plan of action to resolve past due accounts
- Provide pertinent account information and history information to educate borrowers
- Update demographic and additional information on borrower accounts via the servicing system
What is Required (Qualifications):
- High school degree or equivalent required
- 2 years of customer service, collection, and general work experience preferred
- Customer focused with strong oral communication skills
- Analytical skills and attention to detail
- PC skills and 10 key proficiency
How to Stand Out (Preferred Qualifications):
- Experience in a financial services or collections environment
- Strong negotiation skills and ability to establish borrower payment plans
#FinancialServices #CustomerService #CareerAdvancement #CompetitivePay #BenefitsPackage
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