Employer Industry: Student Loan Servicing and Financial Services

Why consider this job opportunity:
- Pay during training: $14.00 per hour; Pay after training: $14.50 per hour
- Comprehensive benefits package including medical, dental, vision, HSA, FSA, and 401K/student loan repayment
- Generous earned time off and tuition reimbursement options
- Performance-based incentive pay and opportunities for career advancement
- Supportive community focused on the success of each individual

What to Expect (Job Responsibilities):
- Respond to incoming borrower interactions via inbound/outbound calls and web chats
- Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
- Ensure the integrity of data and information within the Loan Servicing and/or consolidation systems
- Update account information and perform tasks related to resolving customer needs
- Contact customers regarding accounts and negotiate transactions per established laws and policies

What is Required (Qualifications):
- High school degree or equivalent required
- 1 to 3 years of customer service experience and/or general office experience
- Strong oral and written communication skills
- Attention to detail and accuracy in work
- Ability to manage multiple priorities effectively

How to Stand Out (Preferred Qualifications):
- Knowledge of the student loan industry and Loan Servicing/Originations systems
- Experience in providing service excellence and teamwork
- Proficiency in Microsoft Office
- Skills in business math and problem-solving

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