Employer Industry: Student Loan Servicing and Financial Services

Why consider this job opportunity:
- Pay after training: $14.50 per hour
- Comprehensive benefits package including medical, dental, vision, and 401K
- Generous earned time off and tuition reimbursement
- Opportunity for performance-based incentive pay
- Supportive community focused on individual success and growth
- Commitment to a Drug-Free and Tobacco-Free workplace

What to Expect (Job Responsibilities):
- Respond to incoming borrower interactions via inbound and outbound calls and web-chats
- Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
- Update information on accounts in the Loan Servicing and/or consolidation systems
- Negotiate transactions in accordance with established laws, regulations, and policies
- Assist with training needs for new associates and resolve customer inquiries

What is Required (Qualifications):
- High school degree or equivalent required
- 1 to 3 years of customer service experience and/or general office experience
- Strong oral and written communication skills
- Knowledge of the student loan industry and Loan Servicing systems preferred
- Ability to work with MS Office and demonstrate problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience in the student loan servicing industry
- Familiarity with business math and managing multiple priorities
- Demonstrated accuracy and attention to detail

#StudentLoans #CustomerService #CareerOpportunity #EmployeeBenefits #FinancialServices

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