Employer Industry: Student Loan Servicing and Financial Services

Why consider this job opportunity:
- Pay during training: $14.00 per hour; Pay after training: $14.50 per hour
- Comprehensive benefits package including medical, dental, vision, HSA and FSA, 401K/student loan repayment, and tuition reimbursement
- Generous earned time off and performance-based incentive pay
- Supportive work environment focused on individual success and community investment
- Opportunity to develop skills in the student loan industry and contribute to process improvement

What to Expect (Job Responsibilities):
- Respond to incoming borrower interactions, including inbound and outbound calls and web chats
- Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
- Update information on accounts in the Loan Servicing and/or consolidation systems
- Contact customers on accounts and perform outbound customer contact when appropriate
- Resolve customer needs by displaying ownership on escalated calls

What is Required (Qualifications):
- High school degree or equivalent required
- 1 to 3 years of customer service experience and/or general office experience
- Strong oral and written communication skills
- Knowledge of the student loan industry, Loan Servicing, and/or Originations systems preferred
- Ability to manage multiple priorities with accuracy and attention to detail

How to Stand Out (Preferred Qualifications):
- Experience in the student loan industry or related financial services
- Proficiency in Microsoft Office applications
- Strong problem-solving skills and ability to work in a team environment
- Familiarity with business math concepts
- Listening comprehension and reading comprehension skills

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