Employer Industry: Student Loan Servicing and Financial Services

Why consider this job opportunity:
- Pay during training: $14.00 per hour; Pay after training: $14.50 per hour
- Comprehensive benefits package, including medical, dental, vision, HSA, FSA, and generous earned time off
- Opportunities for student loan repayment and tuition reimbursement
- Performance-based incentive pay and employee stock purchase program
- Supportive community focused on individual success and career development
- Commitment to a diverse and inclusive workplace

What to Expect (Job Responsibilities):
- Respond to incoming borrower interactions, including inbound and outbound calls and web chats
- Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
- Update information on accounts in the Loan Servicing and/or consolidation systems
- Resolve customer needs by displaying ownership on escalated calls
- Serve as a resource for new associates and assist with training needs

What is Required (Qualifications):
- High school degree or equivalent required
- 1 to 3 years of customer service experience and/or general office experience
- Strong oral and written communication skills
- Knowledge of student loan industry, Loan Servicing, and/or Originations systems preferred
- Ability to manage multiple priorities with attention to detail

How to Stand Out (Preferred Qualifications):
- Previous experience in the student loan industry or related financial services
- Proficiency in MS Office applications
- Strong problem-solving skills
- Experience with business math
- Ability to work effectively in a team environment

#StudentLoans #CustomerService #CareerOpportunity #Benefits #DiversityAndInclusion

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."