Position: Fixed Operations Director - Domestic East
Region: Saskatchewan, Manitoba, Ontario, Nova Scotia & New Brunswick
Location: Remote, Ontario region
Salary: $100,000 + bonus
Classification: Corporate, Full Time - Tavel required

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our corporate and dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The Fixed Operations Director is a senior leadership role responsible for overseeing and managing the fixed operations of multiple locations within a specific geographic region. Fixed operations typically include the service, parts, and body shop departments within automotive dealerships.

What drives your day-to-day?

From a regional perspective, working with the onsite Fixed Operations and Service Managers, oversee and direct all aspects of the Service, Parts, and Detail Departments:

• Understand and comply with Federal, Provincial, local and OEM regulations that affect repair operations.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Make customer satisfaction a Platform priority and monitor results & feedback.

Analysis and forecasting:

• Assist the Fixed Operations teams at each location to forecast goals and objectives.
• Prepare and administer an annual operating budgets .
• Establish and maintain good working relationships with Fixed Operations Managers, Service Managers to ensure smooth and cohesive operation at each dealership.
• Monitor and analyze the East Platform performance, identifying areas for improvement and implementing strategies to maximize efficiency and profitability
• Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends.

Leadership, Mentorship & Training:

• Lead, partner and mentor Fixed Operations Managers at each dealership in the region assigned
• Engaging and motivating the Fixed Operations Managers and their service and parts teams teams to achieve key goals, performance expectations and AutoCanada’s best practice processes.
• Foster professional team member development and coordinate with department managers to determine need for advanced training.

What are the must-haves…

• 5+ years related experience and/or training, or equivalent combination of education and experience.
• 7+ years of leadership experience in a Fixed Operations and or Service Manager capacity.
• Stellantis, GM and Ford experience is preferred, but not necessary.
  
• Experience with overseeing multiple Fixed Operations rooftops is a considerable asset.
• A working knowledge of CDK.
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• A keen ability to turn data into progressive improvement through consultation
• In-depth knowledge of automotive service and parts operations, including diagnostic procedures, technical expertise, and parts management
• Demonstrated ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Valid driver's license and clean driving record.
• Ability to travel when required
• Must be legally authorized to work in Canada.
• Bilingual language skills preferred (French & English as this role may be required to communicate in French and English)

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Instagram Facebook LinkedIn

INFO

Directeur de service, service manager, service advisor, fixed operations, director of fixed operations, service department, FOM, automobile, Ford, Chevrolet, Stellantis, Chrysler, director of Service Operations, Dodge, Chrsyler, Jeep, Ram, Hell Cat, Demon, Charger, Journey, Saskatchewan, Manitoba, Nova Scotia, Ontario, New Brunswick.