Ally Financial
Fixed Operations Specialist (Miami, FL)
This job is now closed
Job Description
- Req#: 13578
- Analyze assigned accounts to identify loss control opportunities
- Develop and execute tailored action plans to each assigned dealer
- Maintain a dealer contact cadence appropriate for each account based on profitability
- Handle individual or reconcile multiple claim issues including adjudication of more complex claims
- Perform documentation reviews to assess sales versus submission, repair order and used car trends
- Train employees at assigned accounts on claim and system processes
- Build and maintain strong relationships with dealers
- Establish “Hawthorne Effect” via onsite presence as dictated by business needs
- Communicate and collaborate regularly with matrix partners
- Maintain SalesForce documentation to expectations around dealer activities
- Participate in additional trainings, educational activities, and regulatory compliance awareness
- Participate in special projects/assignments
- HS diploma or equivalent required. Associate or Bachelor’s degree preferred
- 3+ years of Automotive industry experience required; prior dealer experience a plus
- Experience in foundational operational roles (MCS, RS, OA) preferred
- Must possess excellent communication, collaboration skills, and conflict resolution
- Possess analytical abilities to breakdown claim information into trends
- Proficient knowledge of Microsoft Office programs
- Proficiency in Power BI preferred
- Ability to travel based on business need
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
General information
Career areaInsuranceWork Location(s)FLRemote?YesRef #19345Posted Date02-26-25Working timeFull timeAlly and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The Opportunity
In this dealer facing role, the Fixed Operations Specialist will be responsible for managing the profitability of the vehicle service contract business within a geographic territory of assigned dealers both virtually and in person. You will be reporting to a Senior Team Leader under intermittent supervision applying previous experience to moderately complex tasks. This position may require travel dictated by the territory and assigned dealer needs.
The Work Itself
The Skills You Bring
#LI-Remote#DFSHow We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range : $55000 - $80000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation: This position is eligible to participate in our annual incentive plan.About the company
Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan.