About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Position Description: Leader of Fleet & Logistics

Position Overview:

We are looking for an individual to oversee the TaskUs Fleet & logistics responsibilities in our markets. The role will focus on maintenance coordination, oversee the health of the fleet across its lifecycle, and ensure that our fleet is safe to operate and compliant with all applicable fleet maintenance regulations. The successful candidate will be responsible to use a best practices approach to develop and deliver quality service in a safe, timely and a cost-effective manner. The role will coordinate daily fleet health checks, be involved in ensuring the efficient delivery of maintenance and repairs to our fleet. As well as, provide advice regarding repairs, modifications and maintenance issues, while being accountable for establishing and achieving set goals.

Responsibilities:

• Work in conjunction with the Ops Manager of Roadside Assistance to contact drivers directly to provide information and respond to regular equipment repair and maintenance requirements - support road-call needs of the fleet

• Assist with data entry requirements for service-related reporting management

• Assist with the management of equipment defects and compliance matters

• Responsible for communication with drivers and service partners for equipment triage and support

• Respond to various inquiries and requests via phone and email daily, communicating with internal employees and external business or service partners

• Ensure units are ready for drivers before they are assigned

• Coordinate with our Service Partners to ensure used units are in good standing, inspected and tidy before reassignment

• Ensure the repair costs are reduced by maintaining the equipment in good standing.

• Travel to each market on a monthly or quarterly basis to perform equipment inspections and ensure Fleet is in good standing

• Leverage Telematics reporting to monitor the health of the fleet

• Review, and approve work orders from maintenance and service providers

• Capture all cost for billing and communicate to CS on a monthly basis

• Make decisions to migrate fleet across markets if deemed necessary

• Partner with TaskUs safety teams who will report any safety issues to the Fleet Sr Mgr for mitigations/actions

• Partner with procurement to find the most cost effective maintenance partners to support TaskUs in each market

• Flexibility to travel to help launch other markets and/or to train/support peers

Main competencies:

• Take the fleet compliance/regulatory policy training

• Ability to scope, analyze, create, and maintain documentation

• Ability to implement policy changes

• Expertise in gap analysis, and audit of processes

• Ability to work with stakeholders across the business (Leadership skills)

• Creative thinker, with risk management thought process

• Excellent communication and organizational skills

• Complete training overview for PCI/ISO27001/SOC2

Non-Essential Skills/Qualifications: (Skills that would be nice to have but are not essential in the role)

• Automotive mechanic experience

• Experience in launching new markets

• Proficiency in project management tools

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .