Inside the Role

Receive in-bound customer service calls from DTF customers and dealers. Calls are to be answered within defined service level parameters as measured by the phone system and other quality control measures. Finally, timely and accurate processing of customer requests that require follow up shall be done in accordance with service standards and compliant with Daimler Truck Financial Services Canada Corporation procedures.

This is a DTFS Band 89 position.

We Take Care of Our Team

Benefits include an annual bonus program; Pension retirement program with company contribution of 8% for wages, commissions, and bonus (combined with a 10% employee contribution limit); 4 weeks paid vacation; 13+ Calendar holidays; Parental leave top-up to 80% standard (58% extended); Healthcare plan; Life insurance plan (company paid and additional options); Short Term and Long Term disability program.

What You Drive at DTFS

• Answer in bound calls, approximately 40-50 calls and respond to emails from Daimler Truck Financial (DTF) customers and dealers in a prompt and professional manner. Quality will be measured through by regular call reviews, and third party customer surveys
• Quote payoffs and provide payment information
• Assist customers and dealers with all inquiries regarding their account portfolio (i.e. due date changes, auto pay changes etc.)
• Complete paperwork and other action items as required from in-bound calls and/or emails. Investigate and respond to customer complaints
• Use communication and analytical skills to provide mutually beneficial problem resolution
• Timely and accurately process customer requests in accordance to service standards and compliance with Daimler Truck Financial Services Canada Corporation procedures
• Work with the team to complete internal processes within expected turnaround times, assist with special projects/ tasks and support overflow call volume for Operations
• Identify possible improvements or changes within the Customer Service Department in an effort to streamline processes and improve overall customer and dealer satisfaction
• Effectively manage customer cases in a timely manner.

Knowledge You Should Bring

• High School Diploma
• French language speaking & writing required
• Previous experience in Customer Service
• Strong communication and interpersonal skills whether in a leadership or group member role

Exceptional Candidates Might Have

• Bachelor’s degree in business administration, Finance, or Equivalent work experience in the finance industry
• Commercial Finance experience preferred

#DTFS-CA

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Mississauga, ON CA

How We Collaborate

To continue building a great place to work for all, we are committed to a culture that creates flexibility and encourages a supportive working environment that achieves the needs of our business and employees.

Schedule Type:

Hybrid

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck Financial Services is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935