Ford Pro Fleet Zone Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

The Fleet Zone Manager (FZM) is Ford Pro’s corporate representative to large commercial and government fleet customers for all things Ford parts and service. FZM works collaboratively within the Fleet Service Operations (FSO) team and alongside the Ford Pro sales team to drive fleet productivity and brand loyalty while providing after-sales support to the customer. The FZM’s primary contacts within the fleet customers’ organizations are the fleet managers, procurement managers, and maintenance managers. The FZM leverages service concerns raised by their assigned accounts to change the fleets’ behavior, improve their experience with Ford/dealer network and increase the fleets’ parts purchases.

Qualifications

You'll have...

• Bachelor’s degree in relevant field of study
• Located in or near Atlanta, Georgia area. Fleets will have units located across the United States and some in Canada. Travel by air and sales vehicle within market will be required to perform duties. No relocation package available for this position.
• Ability to accommodate 5-10 nights/month overnight travel to meet with fleet customers
• Understands dealership service and parts departments processes, the dealership employees’ motivations and the customer pain points (FCSD or SEO experience)
• Ability to effectively connect with variety of personalities and customer types from municipalities, regional utilities to multinational corporations
• Capable of prioritizing urgent and important tasks, such as vehicle off road escalated cases
• Ability to frame a particular problem and see how their decision making will impact all stakeholders long term
• Excellent presentation skills, comfortable learning and presenting new material.

Even better, you may have...

• • 5+ years experience with dealership contact or fleet vehicle service and/or dealership
• • Field experience consulting with automotive dealerships in Sales, Service and Parts
• • Demonstrated experience working across the Ford organization to accomplish a goal.
• • Understanding of fleet management or fleet experience
• • Familiarity with:
  • OASIS/PTS service publications, Recall types and bulletins, GCQIS concern reporting, DOW parts information system, E-Cat parts catalog, STARS training, Rotunda diagnostic tools and software
  • Using resources to find and apply information such as Warranty Policy, Ford Protect Administration, OWS Claim Administration, DOW user manual, OEC Dealer Locator
    • Vehicle Off Road escalation processes for backorder parts and technical assistance. COPIS and GCCT case management system
    • Ford FleetCare Consolidated Billing, Ford Pro Maintenance, National Fleet Parts Pricing Program

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://clicktime.symantec.com/15tpDKi39a39R5L6FM1uJ?h=IQDZCXukLVL-dghYMSwDS-cXQyvvtJ_PY4-umsgipqs=&u=https://fordcareers.co/GSRnon-HTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

#On-site

Responsibilities

What you'll do...

• Fleet satisfaction with parts & service support
• Representing the “Voice of Fleet Customer” for product concerns
• Fleet parts retail shop and wholesale revenue growth
• Ford Pro parts and service customer programs and incentives
• Takes ownership in challenging situations and follows up until resolution
• Looks for opportunities to proactively accomplish objectives with fleet customers, such as parts purchase behavior changes, aligning with Ford maintenance schedules and position statements, or generating interest in Ford Pro Telematics
• Displays integrity in all interactions
• Distributes professional work product for internal and external audience via email, Microsoft Excel, PowerPoint and Word