Employer Industry: Home Products and Innovations

Why consider this job opportunity:
- Salary range up to $66,000 USD
- Opportunity to participate in an annual bonus plan based on company and individual performance
- Comprehensive and competitive benefits, including robust health plans and a market-leading 401(k) program
- Flexible time off benefits, including half-day summer Fridays
- Supportive and inclusive work environment with Employee Resource Groups
- Remote work position with occasional limited travel

What to Expect (Job Responsibilities):
- Take ownership of resolving all Flo installation issues to ensure customer satisfaction
- Track and report on all installation issues, measuring effectiveness against Key Performance Indicators
- Handle escalated inbound and outbound communications with customers, insurance agents, and installation partners
- Provide recommendations to leadership regarding trending issues and potential solutions
- Conduct regular communications with cross-functional stakeholders to drive issue resolution

What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent advanced call center customer service or installation management experience
- Strong skills in MS Office programs and online cloud file management platforms
- Minimum of 4 years of experience in Call Center Customer Service or similar roles
- Highly organized with impeccable follow-up skills
- Prior experience in project management preferred

How to Stand Out (Preferred Qualifications):
- Experience in project management
- Advanced knowledge of customer service best practices in a call center environment
- Familiarity with installation management processes
- Additional certifications related to customer service or project management

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