Employer Industry: Human Resources Technology

Why consider this job opportunity:
- Projected annual salary starting at $60,000 plus stock options
- Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents
- 401k with a generous match (100% match on the first 3%, 50% match on the next 2%)
- Responsible Time Off policy allowing flexibility to take what you need, when you need it
- Fully remote work environment promoting work-life balance and autonomy
- Opportunity to be part of a mission-driven team focused on making a positive impact in the leave management space

What to Expect (Job Responsibilities):
- Manage the lifecycle of employees on leave through the employer's software and support channels
- Provide troubleshooting support for employees and their managers regarding leave-related inquiries
- Serve as a resource for employees on leave, answering questions about U.S. state and federal leave laws and company policies
- Collaborate with internal teams to advocate for customer needs and improve service delivery
- Communicate directly with regulatory agencies and third parties as necessary

What is Required (Qualifications):
- Minimum of 2 years of experience in customer success or support, with knowledge of paid and unpaid Leave of Absence in the U.S.
- Strong passion for helping individuals navigate complex regulations and policies
- Excellent research skills and ability to translate compliance literature for a non-policy savvy audience
- Effective and empathetic communication style
- Ability to thrive in a fast-paced environment and adapt to new technologies

How to Stand Out (Preferred Qualifications):
- Experience working with a startup or in a B2B SaaS environment
- Familiarity with the leave compliance space
- Proven ability to manage multiple priorities and deadlines
- Commitment to continuous self-development and professional growth
- Demonstrated ability to work collaboratively in diverse teams

#HumanResources #RemoteWork #CustomerSuccess #CareerOpportunity #LeaveManagement

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