POSITION OVERVIEW

Manages and directs the daily operations of the restaurant, including selection, development and performance management of employees. Manages the day-to-day operational and financial activities to optimize profits and ensure that guests are satisfied with their dining experience.

KEY RESPONSIBILITIES

Staff Management and Personnel:

• Maintains accurate and up-to-date daily plan of staffing needs. Assists with schedule preparation and ensures that the operation is staffed for all shifts.
• Ensures that all food and beverage staff are properly trained and follow appropriate steps of service.
• Assists with interviews and recommends hourly candidates to Assistant General Manager for employment.
• Manages performance of hourly employees and when necessary, disciplines according to policy with action steps and feedback as required in conjunction with Assistant General Manager.
• Ensures the smooth flow of service in the venue and at the reception desk to ensure maximum guest satisfaction and enhance the overall experience.
• Participate in and/or facilitate daily pre-meal meetings at the start of every shift.
• Ensures all health and safety restaurant policies and procedures are followed.

Operational / Financial:

• Maintains a positive working relationship with vendors, suppliers and maintenance personnel.
• Responsible for ensuring that all daily financial related administrative duties are completed accurately, on time and in accordance with company policies and procedures. This includes accountability for daily sales reconciliation (for hourly staff and restaurant) and daily cash handling, proper labeling & storage of sales receipts.
• Performs sales operational functions using point-of-service (POS) restaurant software application.
• Full understanding and working knowledge of restaurant operations software utilized by the General Manager.
• Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Assists the Assistant General Manager with oversight of beverage operations, including inventory, ordering and vendor relations while maintaining budgeted costs
• Assists the Assistant General Manager in inventorying and ordering certain types of restaurant related products (e.g., china, flatware, glasses, logo paper goods) to ensure proper amounts are available during the course of each day.

Guest Service

• Ensures exceptional guest service in all areas. Ensures that all guests feel welcome and are given responsive, friendly and courteous service.
• Maintains high visibility on venue floor, including “bay touches”.
• Reports complaints and resolution steps to Assistant General Manager.
• Expediently responds to guest complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Food & Beverage Planning:

• Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation, as well as service uniforms and appearance standards.
• Assists with coordinating, organizing, and executing private events and large parties.
• Ensures that all hourly staff is properly trained on menu and beverage lists by providing descriptions for all product and conducting periodic testing of that knowledge
• Performs all other related duties as assigned.

Required Education, Training, Knowledge and Experience

• Bachelor's degree, or equivalent, preferred in hotel and restaurant management or related field. A combination of practical experience and education will be considered as an alternative.
• Minimum of 1 year of directly related restaurant management experience in full service casual dining that includes personnel management and operational experience.
• ServSafe Food Certification and TIPS Certification Required
• Working knowledge in the following dimensions of restaurant functions: daily cash handling, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Experience in restaurant point-of-service (POS) systems.
• Knowledge of state alcohol serving regulations.
• Must be at least 18 years of age.

Core Skills, Competencies, and Characteristics

• Strong written and verbal communications skills and exceptional consciousness of non-verbal language.
• High level of active listening skills and strong guest service skills which includes the ability to resolve guest issues/complaints with tact and diplomacy.
• Strong leadership and people management skills.
• Strong multi-tasking, organizational and time management skills to ensure a quick response to guest needs.
• Effective problem solving skills to detect changes in circumstances or events.
• Professional and courteous demeanor.
• Positive team and motivational skills.
• Aptitude for accurate mathematical calculations as it relates to inventory and related supplies.
• Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors.
• Fluent in English speaking, writing and understanding.

Working Conditions

• Flexible schedule, including evenings, weekends, and holidays, to meet the demands of the business.
• Ability to lift, stand, walk, and move around the facility for extended periods.
• Limited travel for training, conferences, and meetings.

Compensation

• Competitive pay based on experience and qualifications.
• Performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Application Process

Interested candidates should submit a resume, cover letter, and references to [via UKG link].

About Chasing Aces Golf:

Chasing Aces Golf is Shreveport's premier entertainment and golfing venue, offering a diverse range of experiences suitable for all. Our facilities include state-of-the-art driving range bays, a nine-hole LED Smart Course, and an 18-hole miniature putting course. We are committed to providing an exceptional social golfing experience, blending premium facilities with engaging social events in an environment designed for fun, learning, and unforgettable moments.

Join our team and enjoy a fun, dynamic work environment where you help create an exceptional guest experience!

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.