Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Paid training to help you succeed in your role
- Comprehensive benefits including medical, dental, and vision insurance
- Generous paid time off and employee discounts
- Career advancement opportunities within the organization
- Ability to work remotely, providing flexibility in your work environment
- Early access to earned wages via PayActiv, with the ability to access up to 50% of earned wages (capped at $500 per pay period)

What to Expect (Job Responsibilities):
- Analyze network traffic and orders to assess risk and mitigate fraud
- Handle inbound calls regarding suspected fraud, identity theft, and credits
- Make outgoing calls to follow up on fraud orders and secure equipment
- Review traffic patterns and orders for fraudulent activity and create cases for customers
- Operate in a fast-paced environment requiring timely data analysis and decision-making

What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent
- Excellent communication skills
- Must have high-speed internet and the ability to connect directly to an ethernet portal
- Must provide your own computer monitor; remaining equipment will be provided

How to Stand Out (Preferred Qualifications):
- Ability to remain engaged on the phone throughout your shift with minimal distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs
- Schedule flexibility to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
- Superb attendance to ensure customer support availability

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