Wells Fargo is seeking a Fraud & Claims Operations Representative in Transactions & Processing as a part of Consumer & Small Business Banking. Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Receive direction from managers and escalate non-routine questions
Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
Contact third parties for research

Required Qualifications:

1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience

Desired Qualifications:

1+ years of Call Center Experience
Customer service skills with the ability to make both outbound and inbound phone calls
Experience processing items high production call volume
Strong analytical skills with high attention to detail and accuracy
Ability to read, analyze, and interpret documents/reports
Ability to make timely and independent judgement decisions while working in a fast-paced and results-driven environment
Ability to navigate multiple computer system windows, applications and utilize search tools to find information
Ability to work effectively, as well as independently, in a team environment
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Intermediate Microsoft Office skills
Bilingual speaking/listening proficiency in Spanish/English

Schedule:

Sunday to Thursday 2PM - 11PM EST

Tuesday to Saturday 2PM -11PM EST

Training will be (6 weeks paid) from Monday-Friday: 8:00am-5:00pm EST:

Schedule subject to change based on business needs and will fall into the hours of operation Sunday - Saturday 8:00am – 11:00pm

Work Location:

8740 Research Drive, Charlotte NC 28262

Start Date:

October 30, 2023

Pay:

$20.00 - $22.00 Based on experience

Job Expectations:

Must be able to attend the full duration of the 6 week paid training: Monday- Friday 8:00am -5:00pm

Benefits - Wells Fargo Careers

Benefits include:

- Salary | Competitive Salary
- *15% DIFFERENTIAL FOR 4+ HOURS WORKED AFTER 4PM*
- Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates!
- 401(k) | 6% company match!
- PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays!
- Full Benefits | Medical, Dental, Vision!
- Employee Referral Program
- Tuition Reimbursement opportunities!
- Free Parking, Cell Phone Discounts!

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Fraud & Claims Operations Representative

This job is now closed

Job Description

About the company

Other job opportunities