Compensation: $22.00 - $32.00 hourly based on experience and credentials
Location Type: Hybrid, a flexible work model blending in-office and remote working
Position Type: Full Time

Schedule: Monday through Friday 8:30 AM – 5:30 PM with rotating Friday 9:00 AM - 6:00 PM

The Fraud Protect Support performs a variety of administrative functions to support the Risk Management Department, members, and frontline staff. An ideal candidate maintains the required performance standards for quality, communication, production, and identifying fraud trends.

• Communicate with internal departments and members to provide support and guidance on fraud claims
• Complete operational tasks such as;
  • Process returned deposit items
  • Review and evaluate items to identify fraud trends
  • Placing holds or other restrictions on accounts
  • Provide internal support chat
  • Research and analyze accounts on behalf of members and internal staff
  • Process error corrections and restriction removal requests
• Prepare routine correspondence in connection with Risk Management Accounts
• Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity
• Distribute incoming daily mail and fax documents to the appropriate risk management personnel
• Process the department’s certified and return mail, forward incoming documents to the appropriate department
• Provide independent responses to incoming e-mails and send them to the appropriate personnel
• Record and post received payments to members’ accounts or general ledger
• Document all activity in the case management platform for assigned accounts
• Prepare and submit insurance claims
• Assist Risk Analytics with daily reports
• Uphold Suncoast Credit Union’s culture, vision, and core values

• High school diploma or equivalent
• 2+ years of experience in fraud investigations or risk management with a financial institution
• 4+ years of call center experience, preferably with a financial institution
• Proficient in Microsoft Office suite; Word, Excel, and PowerPoint
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve routine problems or situations
• Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate information requiring explanation or interpretation
• Ability to work independently and in a team-oriented environment

Skills

• Analytics
  
• Customer Service
  

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

• High school diploma or equivalent
• 2+ years of experience in fraud investigations or risk management with a financial institution
• 4+ years of call center experience, preferably with a financial institution
• Proficient in Microsoft Office suite; Word, Excel, and PowerPoint
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve routine problems or situations
• Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate information requiring explanation or interpretation
• Ability to work independently and in a team-oriented environment

Skills

• Analytics
  
• Customer Service
  

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

• Communicate with internal departments and members to provide support and guidance on fraud claims
• Complete operational tasks such as;
  • Process returned deposit items
  • Review and evaluate items to identify fraud trends
  • Placing holds or other restrictions on accounts
  • Provide internal support chat
  • Research and analyze accounts on behalf of members and internal staff
  • Process error corrections and restriction removal requests
• Prepare routine correspondence in connection with Risk Management Accounts
• Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity
• Distribute incoming daily mail and fax documents to the appropriate risk management personnel
• Process the department’s certified and return mail, forward incoming documents to the appropriate department
• Provide independent responses to incoming e-mails and send them to the appropriate personnel
• Record and post received payments to members’ accounts or general ledger
• Document all activity in the case management platform for assigned accounts
• Prepare and submit insurance claims
• Assist Risk Analytics with daily reports
• Uphold Suncoast Credit Union’s culture, vision, and core values