Free People

Job Title: Stylist (Sales Associate)

Reports To: Store Management Team

Objective

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Expectations

· Exceed the customer’s service expectations by meeting the following responsibilities:

· Build genuine relationships with customers.

· Greet all customers upon entering the store.

· Offer to hold items for the customer at the cash wrap or in the fitting room.

· Determine the customer’s needs and offer suggestions and alternatives.

· Utilize all customer care resources.

· Offer to locate out of stock product from direct or from another store.

· Assist in maintaining store merchandising and operational standards.

· Uphold all company policy and procedures.

· Maintain a high level of awareness and concern for Loss Prevention.

· Facilitate the zones of the floor based on business needs.

Also may include:

· Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

· Comment on items purchased.

· Inquire if their purchase is a gift that will need to be wrapped.

· Request the customer’s zip code or email address.

· Ring transactions efficiently – issue a receipt.

· Compare signatures on back of card and on the POS Screen.

· Demonstrate knowledge of return policy.

· Practice proper phone etiquette.

· Perform all register functions.

· Train new stylists on Register University.

· Maintain cash wrap organization, cleanliness and restock.

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