Employer Industry: Information Technology Support Services

Why consider this job opportunity:
- Fully remote position with flexible working hours
- Opportunity to work in a bilingual environment, enhancing language skills
- Engaging in troubleshooting and problem-solving for a variety of IT issues
- Supportive team environment focused on user satisfaction
- Chance to develop business relationships and enhance communication skills

What to Expect (Job Responsibilities):
- Diagnose and troubleshoot Level 1 issues related to personal computer hardware, software, and peripherals
- Respond to user requests via the help desk line and provide assistance with computer systems
- Acknowledge receipt of all user requests within defined service levels
- Initiate service orders (tickets) for all user requests and maintain necessary documentation
- Ensure client requests are managed to closure through the ticketing system

What is Required (Qualifications):
- Strong telephone etiquette skills
- Ability to develop business relationships and communicate effectively with the user community
- Basic troubleshooting skills
- Basic understanding of network, server, and desktop administration fundamentals
- Experience in installations, upgrades, techniques, tools, and equipment related to IT

How to Stand Out (Preferred Qualifications):
- Industry certifications related to IT support or desktop administration

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