• Job Description

  Req#: FRONT034572

  The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions

  Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse.
  
  We offer FREE parking, FREE staff meals, competitive Paid Time Off , Health Benefits, and we also offer Hotel Room discounts at Marriott properties Worldwide.

  In this role, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  What will I be doing?

  You will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

  Does this sound like you?

  You have a passion for the hospitality and thrive to ensure that our guests' experience is a memorable one. Experience in a similar position at a hotel preferred. Marriott brand experience a plus. You have strong communication and interpersonal skills and flexible to work weekdays, weekends and holidays.

  Qualifications

  Experience

  Required 1 year

  Experience working in customer service or hospitality preferred but not required.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Among top hotel management companies, Crescent Hotels & Resorts is committed to delivering excellence in hotel management, efficiency, & guest services.

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