Hyatt Place Portland Old Port
Front Desk Supervisor
PayCompetitive
LocationNorth Canton/Ohio
Employment typeOther
This job is now closed
Job Description
- Req#: 556
- Maintains day-to-day operations of the Front Desk.
- Establishes and maintains appropriate service standards for all Front Office areas.
- Maintains proper cash handling procedures and appropriate over and short documentation.
- Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
- Working Front Office Supervisor covering all short-staffed shifts, including audits.
- Strong interpersonal skills and possession of a full understanding of professional business ethics, and customer service excellence.
- Excellent oral and written communication skills.
- Excellent organization skills, manage time well, correctly prioritizes, and is flexible.
Join Our Team Embassy Suites Akron Canton Airport!
Embassy Suites Akron Canton Airport seeks a top-performing Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Services Supervisor.About Us:
Join Our Award-Winning Team at Embassy Suites Akron Canton Airport!
Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We're looking for passionate individuals to join our great team, where unlimited growth potential awaits.
Why This Role?
Embassy Suites Akron Canton Airport seeking a dedicated and experienced Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Service Supervisor to join our team. As the Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Services Supervisor, you will oversee all front office operations, and customer service, ensuring a seamless experience for guests from the moment they arrive until their departure. As the first point of contact for visitors, the Hotel Front Desk Supervisor, Front Office Supervisor, or Guest Service Supervisor will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Service Supervisor will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Supervisor, Front Office Supervisor, or Guest Service Supervisor will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.What’s In It for You?
Comprehensive Benefits: Medical, Dental, Vision
Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses and Commonwealth University
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and MoreKey Responsibilities for the Hotel Front Office, Front Desk, or Guest Service Supervisor include:
What We Are Looking For in a Hotel Front Office, Front Desk, or Guest Service Supervisor:
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/locations/usa/ohio/akron/embassy-suites/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Akron Canton, Ohio Apply today!
About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.