Employer Industry: Insurance Services

Why consider this job opportunity:
- Excellent earning potential with hourly wage plus performance-based bonuses
- Opportunity for career advancement and growth within the organization
- Work from home with all necessary equipment provided by the employer
- Friendly and casual work environment
- Shift differential available for 2nd shift representatives and bilingual differential for English/Spanish representatives

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls from customers intending to cancel their insurance coverage
- Assist customers in understanding the importance of maintaining their coverage and provide policy maintenance
- Answer questions about policy benefits and premiums, documenting information accurately in the database
- Maintain a positive and helpful attitude while gathering customer information
- Work independently and manage multiple tasks under pressure

What is Required (Qualifications):
- Must have a high school diploma or GED
- Previous customer service experience
- Excellent oral and written communication skills
- Proficient in Microsoft Excel and capable of using computer and keyboard functions
- Must type 30 words per minute; pre-employment assessment required

How to Stand Out (Preferred Qualifications):
- Experience in a customer retention role or similar position
- Bilingual in English and Spanish
- Ability to analyze information and make logical conclusions
- Strong organizational and time management skills
- Desire to learn and grow within the company

#InsuranceServices #CustomerRetention #RemoteWork #CareerGrowth #BilingualOpportunities

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