Employer Industry: Customer Support Services

Why consider this job opportunity:
- Salary up to $23 per hour plus commissions
- Comprehensive benefits including medical, dental, and vision coverage
- Paid time off (PTO) and 401K plan
- Equipment provided to work efficiently from home
- Opportunity to contribute to key performance indicators (KPIs) and enhance customer satisfaction
- Fully remote position, allowing flexibility in your work environment

What to Expect (Job Responsibilities):
- Provide excellent customer service during each call with customers
- Contribute towards successful achievement of customer service KPIs, such as call time, first call resolution, and customer satisfaction
- Handle high call volume through inbound and outbound calls, as well as email and chat support
- Act as the liaison between customers, partners, and sales consultants
- Provide knowledge and in-depth advice regarding hearing loss

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum of 1 year of experience in a customer service role
- Strong communication skills, both verbal and written
- Ability to handle high call volumes and manage multiple tasks simultaneously
- Proficient in using call center software and tools

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Knowledge of hearing loss products and services
- Bilingual abilities, especially in Spanish
- Previous experience with KPIs and customer satisfaction metrics
- Familiarity with CRM systems

#CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay #HealthcareAdvice

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