Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $20 per hour
- Comprehensive benefits package including medical, dental, and vision
- 401(k) plan with employer contributions
- Paid time off (PTO) and home office stipend
- Internet reimbursement to support remote work
- Opportunity to work remotely from anywhere in the U.S.

What to Expect (Job Responsibilities):
- Respond to member emails in accordance with company policies and standards
- Provide live chat support during business hours for applicants and members
- Make phone calls to members to troubleshoot issues and provide assistance
- Escalate member concerns to the appropriate teams as necessary
- Meet internal success metrics for quality assurance and productivity goals

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Strong communication skills, both written and verbal
- Ability to meet internal success metrics for quality assurance and response times
- Experience in customer service or support roles
- Proficiency in using computer systems and software for communication and documentation

How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare-related customer service role
- Familiarity with live chat and email support systems
- Ability to work independently in a remote environment
- Strong problem-solving skills
- Experience with escalation processes in customer service settings

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