Overview

Salary $47,000 year

· Overall responsibility to process all system-wide referrals in a timely manner, request employer feedback, ensure placements and partner with other BSRs to maintain employer relationships.

· Screen all candidate applications and provide quality referrals to employers by understanding the employer’s requirements

· Partner closely with other Engagement BSR, attend relevant employer meetings, and host employer information sessions/recruitment events.

· Ensure quality customer service to employers resulting in high employer satisfaction with services received to increase continuous service use by employers

· Provide meaningful staff assistance to employers in posting jobs, managing for fulfillment the jobs that are listed as quickly as possible, and maintaining referral quality control to increase the referral-to-hire ratio

Responsibilities

· Manage all incoming referrals from the 4 CareerLink® locations, including pre-screening based on specific employer expectations/requirements

· Provide pre-screening feedback to PA CareerLink® employees through CWDS status updates

· Follow-up on employer services to identify placement outcomes

· Maintain applicants on CWDS job postings to properly source candidate resumes and relevant experience

· Perform initial and follow-up client visits as necessary

· Interface with other company departments and employees

· Partner with PA CareerLink® Job Matcher’s in effort to promote and screen referrals from TANF, WIOA and Universal caseloads

· Arrange for and coordinate in-center hiring events for prescreened center talent

· Represent PA CareerLink® at conferences, meetings and selected social functions as required

· Follow up with PA CareerLink® employees to ensure that client expectations are met

· Enter employer information into CWDS and Executive Pulse and monitor employer activities

· Inform employers regarding OJT process and benefits

· Educate customers about WIOA, Labor Exchange, training, and other CareerLink® services

· Complete WIOA and Labor Exchange paper and CWDS applications

· Meet performance criteria on a weekly, monthly, and annual basis

· Coach and refer job seekers to upskilling opportunities within the system

· Responsible for data tracking of every service provided and utilization of the state system of record, CWDS, as well as the team-wide reporting platform.

· Other opportunities as available

Qualifications

· Marketing and sales experience preferred.

· Customer service experience required.

· Must be comfortable making presentations to large groups of people.

· Must be flexible and adaptable to changing workloads and expectations

· Must be able to work independently with little or no supervision.

· Good interpersonal skills.

· Proficient in Microsoft applications

· Bachelor’s Degree preferred

· Valid Driver’s License required