NHS
Full Time - Outcomes Assistant Administrator - Band 3
This job is now closed
Job Description
- Req#: D9256-25-0008?language=en&page=324&sort=publicationDateDesc
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Working knowledge of Microsoft Office including Word and Excel
- Experience of working in a health care environment
- Awareness of a range of Health Services provisions
- Knowledge of NHS issues
- Understanding of data Protection legislation
- Clear communicator with good writing, data entry and telephone skills
- Ability to work effectively as part of a team
- Problem solving skills
- Understanding of and commitment to equality of opportunity and good working relationships
- Able to work on own initiative, organising and prioritising own workload to set deadlines
- An ability to maintain confidentiality and trust
- Good time keeping
- Flexible approach to work
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Working knowledge of Microsoft Office including Word and Excel
- Experience of working in a health care environment
- Awareness of a range of Health Services provisions
- Knowledge of NHS issues
- Understanding of data Protection legislation
- Clear communicator with good writing, data entry and telephone skills
- Ability to work effectively as part of a team
- Problem solving skills
- Understanding of and commitment to equality of opportunity and good working relationships
- Able to work on own initiative, organising and prioritising own workload to set deadlines
- An ability to maintain confidentiality and trust
- Good time keeping
- Flexible approach to work
Job summary
The outcome team is responsible for finalising the process when a patient is referred to the Continuing Healthcare team which we are a part of.
Our daily / weekly tasks include producing the correct outcome letter and using our electronic postal system sending them to both patient and next of kin.
Also we have to liaise with social services and nursing / residential homes to advise them of the correct outcome.
Our team also deals with any queries that arise from the completion of the outcome process.
Main duties of the job
Main responsibilities include but are not limited to the below:
To correctly implement the outcome process for every case we deal with.
Update the in house computer system in line with procedures ensuring that all necessary documents are uploaded and decisions made are reflected on the system correctly.
Use our electronic postal system to send out letters to both the patient and next of kin if required.
Successfully resolve any queries received referring these as necessary to your line manager.
Liaise with other staff , social services, nursing and residential homes and next of kin as necessary.
To learn and follow the process procedures for the outcome team
To learn and use the in house computer system effectively
Produce and process the correct outcome letter for each case
Deal effectively with any queries that result from our process
Liaise as necessary with other internal staff and external users
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Date posted
06 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year Per Annum, pro rata plus 5% High Cost Allowance
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
256-SH-6916874
Job locations
Horizon House
Epsom
KT17 4QJ
Job descriptionJob description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person SpecificationPerson Specification
Knowledge, Training and Experience
Essential
Desirable
Communication Skills
Essential
Equality and Diversity
Essential
Autonomy
Essential
Other
Essential
Knowledge, Training and Experience
Essential
Desirable
Communication Skills
Essential
Equality and Diversity
Essential
Autonomy
Essential
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Horizon House
Epsom
KT17 4QJ
Employer details
Employer name
Surrey Heartlands ICB
Address
Horizon House
Epsom
KT17 4QJ
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.