At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Qualifications

Position Requirements:

Education

• Required
  • Bachelor’s degree in Business Administration, Computer Science or Information Technology, or in lieu of a degree, at least 2 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)
• Preferred
  • Certifications in SaaS solutions, Business Analyst Professional (CBAP), ITIL, Microsoft, and/or Oracle

Knowledge and Experience:

Required:

• 0-2 years of functional experience in enterprise-wide software support with intermediate knowledge of software management methodologies
• Entry-level knowledge of enterprise-wide applications and software platforms
• Conceptual knowledge of software-as-a-service (SaaS) and enterprise-wide systems
• Conceptual knowledge of configuring and setting up various enterprise-wide applications .
• Some familiarity with applying compliant designs and principles to technology-based business solutions .
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors .

Preferred:

• Experience working in an Agile Team environment.
• Experience implementing enterprise-wide SaaS solutions.
• Experience with Automation or Digital Adoption Platforms
• Experience with Planview and/or Jira or other agile toolsets

Technical Skills:

• System Configuration
• Software Development Lifecyle (SDLC) Methodology
• Cloud Technologies & Platforms

Travel: 10%

Responsibilities

The Functional Analyst Associate role is responsible for assisting in identifying, evaluating, and designing technology-based business solutions to help solve key business problems. They support the implementation and enhancement of enterprise-wide software-as-a-service (SaaS) solutions and other enabling technologies. They work with stakeholders and subject matter experts to understand business processes, workflows, data models, Compliance requirements, and other system artifacts. This role helps identify opportunities for process improvement and system enhancements and is assists in documenting and reviewing functional specifications that define system requirements and articulate how systems will meet business goals. Additionally, they provide support for software-as-a-service (SaaS) for the advancement of business capabilities and issue resolution. The incumbent will assist in the configuration, set up, and updates to the applications, ensuring that systems are designed in line with global standards, business goals, and approved localizations. The role will document and provide suggestions to management concerning enhancements, new features, and optimal designs in applications configuration, governance, usability, business processes, maintenance, and application standards to optimize business processes and mitigate potential risks. They support training users on the applications and increase user adoption and experience. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for the enterprise-wide applications. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up to date.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

WHAT THE ROLE WILL DO:

• Develop, Maintain and Deploy
  • Assist the design and implementation of supporting solutions to advance automation and usability such as RPA, Microsoft automations, and use of a Digital Adoption Platform increasing user adoption and experience.
  • Assist team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration .
  • Perform entry-level SaaS configurations in relation to but not limited to software settings, workflows, form creation, automation, policy compliance. Demonstrates foundational knowledge in managing project / program activities; begins to identify areas for continued improvement to the execution of project activities
  • Perform and execute job duties with detailed supervision in moderately difficult situations; Frequently take initiative to propose recommendations on how to execute tasks
• Collaboration
  • Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems .
  • Work collaboratively with product managers, product owners, integration, data, and technical engineers, scrum masters, and other agile team members to define and implement innovative solutions for product direction, user experience, feature development, and support.
  • Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications .
• Monitoring and Documentation
  • Research, propose, and implement approaches to govern standards and processes for configurations.
  • Analyze and document business processes, workflows, data models, and other artifacts to assist in capturing the current and future states of business processes as it relates to software solutions.
  • Provide suggestions for changes in applications design, configuration, new features and functionality, maintenance, and system standards .
  • Conduct research on third-party solutions or technologies and gather insights related to their features, benefits, and drawbacks, and present findings to senior team members.
  • Ensure solutions are audit and legal compliant.
• Training and Knowledge Sharing
  • Facilitate training users on the applications .