Overview – The Furniture Parts Clerk is responsible for assisting with parts shipping and receiving as well as inventory management.

Key Duties & Responsibilities

• Ordering furniture parts
• Review Helpdesk tickets to solve customer issues related to warranty claims.
• Coordinating with vendors to ship parts directly to customers.
• Assist 3rd party providers with updates and customer communication.
• Assisting in shipping/receiving parts
• Organizing spreadsheets to keep track of parts and reports.
• Assist customers, sales team, service, and call centers with inquiries via all methods of contact regarding furniture parts.
• Partner with Montage Furniture Services to ensure proper furniture claims management as it pertains to cycle time and customer satisfaction.

Required Experience

• At least 1 year of experience as a Parts Clerk and/or in Shipping and Receiving.

Preferred Experience

• Ability to speak, read and write proficiently in Spanish.
• Warranty claims and/or service and repair experience.

Skills & Ability

• Ability to professionally interact with internal and external customers to drive results.
• Willingness to learn about new products and processes.
• Strong communication and organizational skills.
• High attention to detail dealing with complicated tasks.

Working Conditions:

• Work is performed in an office and warehouse environment.

May require prolonged periods of sitting/stand

Conn’s HomePlus is an equal opportunity employer.

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