Description

Gallery Host I, Part-Time (Non-exempt)

POSITION PURPOSE:

This position reports to the Manager of Visitor Operations.

Gallery Hosts are positioned throughout galleries and other public areas of the Denver Art Museum. They keep people and objects safe, make all visitors feel welcomed and well cared for, and help visitors experience the museum in ways that will engage, delight, and inspire them. Part-time Gallery Hosts should expect to work 16 29 hours per week.

PRIMARY RESPONSIBILITIES:

• Diligently provide customer service to the diverse community of visitors.

• Ensure that the artwork is not touched or damaged.
• Engage and interact with visitors in the galleries.
• Answer visitors’ questions and provide information and tools to enhance their experience at the museum.
• Complete provided training and maintain basic knowledge about the museum’s collections, exhibitions, programs, activities, buildings, and etiquette.
• Uphold museum policies and handle difficult visitor situations with poise, respect, and diplomacy.
• Attend daily team meetings.
• Follow museum procedures to respond to and report accidents, injuries, suspicious activity, and hazardous situations.
• Understand the DAM’s safety policies and emergency procedures and be ready, willing, and able to assist with evacuations and other emergency situations.
• Communicate timely and effectively with the leadership team through email, two-way radio, or in-person meetings.
• Check email and other team communication platforms daily.
• Available to work a flexible schedule based on the museum’s staffing needs, including availability on both weekend days and evenings as needed.
• Supporting organizational EDI initiatives within the scope of this position/role.

Qualifications

QUALIFICATIONS:

• Solid interpersonal and communication skills.
• Ability to focus and be vigilant in a busy environment and self-regulate during periods of slower activity.
• Proficient with basic iPad and computer functions.
• Ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, and volunteers.
• Able to understand, follow, and apply all Denver Art Museum policies.
• Able to work well in both team (taking direction and collaboratively) and independent settings.

EXPERIENCE AND EDUCATION:

• Minimum of a high school diploma or GED.

• Applicants should be 18 or older.
• Knowledge of museums and art/art history encouraged.
• Ability to speak multiple languages is a plus.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Ability to remain on post in galleries for long periods of time.
• Utilizing a two-way radio to hear conversation, or radio traffic in a gallery environment.
• Utilizing an iPad and basic computer functions.
• Ability to lift and operate/discharge a 10lb fire extinguisher.

The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider adjustments to job responsibilities to ensure the right candidate will be successful.

Compensation : The hiring salary for this position starts at $18.00 - $22.50 based on experience. A $0.50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits : 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements will qualify for the 3% non-elective contribution and 2% match program. A free DAM Family Membership. Free Telehealth and Employee Assistance Program. Access to Headspace. This position is based at the Denver Art Museum, which only has pay to park options, all employees are eligible to receive a free RTD Eco Pass.

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We know there is no such thing as a perfect" candidate - Nor do we look for the right "fit" with us, we look for the add! We encourage you to apply for a role at the Denver Art Museum even if you do not meet 100% of the bullet points. We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. The application asks for written responses to questions that will be used to pre-screen candidates. This position will close, and we plan to contact qualified applicants shortly thereafter. If selected, interviews will be conducted in person at the DAM. If offered a position, applicants must be available for New Employee Orientation on October 18, 2023, 9:00am-4:00pm as well as two days of Visitor Operations Orientation October 19 and 20, 2023 10:30am-4:30pm. Other training days will be scheduled based on your given availability.

The Denver Art Museum :

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color Latinx, Indigenous, Black, and others have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM’s internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.

The Museum believes vaccination is an important measure to protect the health and safety of everyone from significant illness due to COVID-19 infection. As a condition of employment, employees must present proof that they are fully vaccinated against COVID-19 on their first day of employment or receive an exemption or other reasonable accommodation due to circumstances protected under federal or state law that prevent the employee from being vaccinated. Employees are also mandated to receive a booster within 6 months of being fully vaccinated.