ModSquad

Gaming Customer Support -Tickets - LAC- English


PayCompetitive
LocationJamaica/Vermont
Employment typeContract

This job is now closed

  • Job Description

      Req#: 1347ecaa-07c5-4a6b-b042-7d861bdb2384
      Employer Industry: Customer Support Services

      Why Consider this Job Opportunity:
      - Flexible self-scheduling
      - Access to ‘Hot Gigs’ postings exclusive to the Employer Network
      - Work from home
      - Competitive hourly rate - Discussed during your first interview
      - Paid orientation

      What to Expect (Job Responsibilities):
      - Provide exceptional customer service and support to clients
      - Solve customer concerns and guide them to optimize product or service usage
      - Work on project gigs with a positive attitude and great vibe
      - Ensure customers receive the best service and support
      - Assist customers in understanding and navigating the client's offerings

      What is Required (Qualifications):
      - Experience with high volume customer service
      - Experience and fluency in English writing
      - Advanced typing skills - minimum 40 wpm
      - Experience with web-based research
      - Access to a work computer that meets minimum requirements

      How to Stand Out (Preferred Qualifications):
      - Experience in gaming industry
      - Proven track record of problem-solving skills
      - Knowledge of company escalation policy
      - Familiarity with MSQ security software and 2FA app
      - Previous experience with Top Tier clients

      #CustomerSupport #WorkFromHome #FlexibleSchedule #TopTierClients #GamingIndustry

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      ModSquad is a global digital engagement services company based in the United States.