Job Description

We are focused on bringing the power of technology to customize solutions in sound and sight to creating new experiences in the fields of personalized studios, concert venues, educational institutions public and private, and houses of worship, we design and install custom audiovisual systems that exceed expectations.

Are you a high-performing AV Sales Professional looking to embark on a journey to propel your career to the next level?

If so, then consider joining the GC Pro sales team who sell business-to-business audio visual solutions to a broad scope of customers.

Position Summary: GC Pro VP of Artist Relations

As the Vice President of Operations, you will be responsible for leading and overseeing all aspects of Sales and operations for the Custom House, driving strategic growth, managing profitability, and ensuring operational excellence. You will collaborate closely with executive leadership to develop and execute strategies that align with the company's objectives and drive sustainable growth. This role requires a strong blend of strategic vision, client relationships, and leadership skills to optimize growth, enhance efficiency, and foster a culture of continuous improvement. He or she will be counted on to provide leadership to maintain high performance levels of all direct reports, which includes and A&R Development Manager, Office Manager, Account Managers, and logistic coordinators for the Custom House.

Responsibilities will include, but will not be limited to the following:

• Custom House Strategic Growth and Planning:
  • Align all actions with OKR #1
  • Drive sales and increase sales through new and existing clients.
  • Collaborate with the President and executive team to develop and execute the strategic growth plan, focusing on both organic and inorganic growth initiatives.
  • Develop a strategic framework and empower teams to execute, ensuring alignment with business objectives and industry best practices.
  • Track key performance metrics and make data-driven decisions to drive business growth and profitability.
  • Responsible for development and implementation of new and creative ways to drive sales
• Custom House Financial Management:
  • Manage P&L for Custom House, gross margins, and costs to deliver sustainable EBITDA growth.
  • Implement cost-saving initiatives and efficiency gains to optimize financial performance.
  • Conduct budgeting, forecasting and analysis to monitor financial performance
• Custom House Operations:
  • Oversee planning, implementation, and continuous improvement of operational processes, ensuring the highest level of customer service and efficiency.
  • Lead operational excellence programs to drive productivity, quality, and customer satisfaction.
  • Mitigate operational risks and ensure compliance with safety regulations and industry standards.
• Custom House Vendor and Partner Management:
  • Build and maintain strategic partnerships with vendors and key stakeholders to optimize pricing, terms, and support.
  • Collaborate with vendors to develop business pipelines and drive innovation in products and services.
• Cross-Functional Collaboration:
  • Collaborate with HR, Legal, IT, RE and other departments to support operational initiatives and drive organizational success.
  • Leverage cross-functional resources and systems to streamline processes and maximize efficiency.

SUPERVISORY RESPONSIBILITIES

• Directly supervises The Custom House’s “Manager of A&R Development”.
• Directly supervises Custom e House’s “Office Manager” and associated staff.
• Directly supervises Account Managers who report to the Custom House

About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GC Pro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Requirements

To join our band, you'll need the following experience:

• The successful candidate will be a results-focused, operationally-savvy, execution-oriented, experienced leader who possesses general management skills to lead the business with functional oversight including project management, integration, vendor management, customer relationships and post installation service and support.
• This executive will be responsible for driving both top and bottom-line growth and to rigorously identify and track growth strategies while implementing plans to maximize revenue and drive profitability for the business. The Vice President will rigorously track data and metrics to measure performance and be skilled in both root cause analysis and strategic remediation.
• This executive will have an in depth understanding of the A & R industry.
• This successful candidate will be an experienced, dynamic leader who is attracted by the company's mission, vision, and values, as well as the opportunity for growth. This individual will need to have exemplary business and operations skills, the ability to navigate the A & R landscape as well as the agility to shift between detail, strategy, and execution. This individual must be a transparent leader, be able to inspire people and be a great listener, asking the right questions before jumping to conclusions.
• The right candidate will have the ability to appropriately delegate, simplify context into actionable plans, have a mature understanding of personal opportunities with an ability to self-reflect, be a service driven and loyal leader, and be an innovative thinker. It will be important that the VP shows drive and initiative with a strong work ethic and deliver on commitments. From a leadership perspective, the VP will emphasize teamwork and have the ability to build strong working relationships. This individual must also lead courageously with poise and composure, inspire confidence, and possess strong communication and presentation skills. The VP must be an effective decision maker with a high level of speed and agility.

Guitar Center Professional, customized solutions in sound and sight. From personal studios, concert venues, pro content, house of worship, or education, we design and install custom audio-visual systems that exceed your expectations. Make your live sound, video or lighting dream a reality with Guitar Center Professional. Our nationwide network of professionals has the expertise to take your vision from concept to completion. We will tailor an audio or visual solution that fits your vision, budget and space.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com

Position Status

Full-time