Best Buy
Geek Squad Advanced Repair Agent
PayCompetitive
LocationPortland/Oregon
Employment typePart-Time
This job is now closed
Job Description
- Req#: 957157BR
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
- Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
- Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
- 6+ months experience diagnosing, troubleshooting, or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends
Job Description
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key ResponsibilitiesBasic Qualifications
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Req #
957157BR
Brand
Geek Squad
Job Category
Services Group
Job Level
Individual Contributor
Minimum Pay ($)
16.40
Store Number or Department
000452 Clackamas OR Store
Maximum Pay ($)
23.87
Address Line 1
9630 Se 82nd Ave
City
Portland
State
Oregon
Search Categories
Geek Squad, Retail
Zip
97086-3727
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
About the company
Best Buy Co., Inc.