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Job Description
- Req#: 982304BR
- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
- 3 months of experience in working in retail or customer service
- Passion for technology and desire to solve problems
- Must be able to adapt and learn new skills in a fast-paced industry
- Ability to work a flexible schedule, including holidays, nights and weekends
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Job Description
As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.
What you’ll doBasic qualificationsWhat’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Req #
982304BR
Brand
Geek Squad
Job Category
Services Group
Job Level
Individual Contributor
Minimum Pay
15.00
Maximum Pay
19.22
Store Number or Department
000196 Mckinney TX Store
Address Line 1
1751 N Central Expy Ste C
City
Mckinney
State
Texas
Search Categories
Geek Squad, Retail
Zip
75070-3138
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
About the company
Best Buy Co., Inc.