Job Title:

Content Operations Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Hybrid

Job description: Content Operations Manager (Philippines)

At Concentrix, we are not just a global leader in technology and services; we are the driving force behind transformative solutions that empower the best brands in the world. We believe content is connective tissue of design and operations, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. We’re deep in Gen AI technology, optimization strategy, and content creation.

Job Profile Summary

As a Content Operations Manager (COM), you will play a pivotal role in nurturing and leading a diverse group of content operators, copywriters, instructional designers, trainers and CMS editors in large Content Studio engagements. Your primary responsibility will be to ensure the team's growth, development, and optimal performance, ultimately contributing to the delivery of exceptional adult learning and development content that aligns with the client company's goals and vision.

Responsibilities:

• Team Leadership and Development:
  • Provide visionary leadership and set a clear direction for the content creators, instructional designers, trainers and publisher teams.
  • Mentor, coach, and guide team members to enhance their skills, boost performance, and achieve their professional goals.
• Performance Management:
  • Set performance expectations, track progress, and conduct regular performance evaluations for team members.
  • Identify areas for improvement and design tailored development plans to address skill gaps and maximize potential.
  • Recognize and reward exceptional contributions, fostering a culture of recognition and motivation.
• Project Management:
  • Collaborate with program managers and stakeholders to understand project requirements, scope, and timelines on key strategic projects.
  • Maintain an eye on team capacity to allocate resources effectively, balancing workloads and team bandwidth to ensure projects are completed on schedule and with high quality.
  • Participate in stakeholder conversations when team bandwidth and project backlog are not aligned and project re-prioritization is required.
• Quality Assurance:
  • Uphold rigorous standards of quality, consistency, and brand voice across all content items produced by the team.
  • Provide constructive feedback and support to content creators, guiding them towards refining their work and delivering excellence.
• Talent Acquisition and Onboarding:
  • Participate in the recruitment process by identifying talent needs, conducting interviews, and making hiring decisions.
  • Develop comprehensive onboarding programs to facilitate seamless integration of new team members.
• Continuous Improvement:
  • Stay updated on industry trends, best practices, and emerging technologies in copywriting and content creation.
  • Implement process improvements and innovations to enhance team efficiency and output quality.

Required skills:

• Bachelor's degree OR 10+ years’ experience in marketing, communications or journalism.
• Willingness to adjust to US work hours for key leadership meetings (if needed).
• 10+ years of experience in copywriting, content production or newsdesk, with 5+ years in a leadership or management role.
• Proven track record of managing and developing diverse large high-performing teams.
• Exceptional written and verbal communication skills including creating PowerPoint slides for client report-outs.
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in content management systems, project management tools, and collaboration platforms.
• Clear understanding of learning and development content creation and optimization.
• Creative mindset with the ability to think strategically and deliver on business objectives.
• A passion for fostering talent, nurturing growth, and cultivating a positive team culture.
• English C1 speaking and writing is required.

What we offer:

• A collaborative work environment with an emphasis on professional growth.
• Professional development opportunities and ongoing training.
• Strong company culture lived every day.
• Opportunities to work on innovative projects in a large content supply chain operation.
• Competitive salary and benefits package.

Location:

PHL Work-at-Home NCR Makati

Language Requirements:

Time Type:

Full time

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