Looking for a driven Case Manager to support the Gender Affirming Care Program!

* Eligible for a $1000 SIGN-ON BONUS! *

Case Management services serve as a hub for communication, collaboration, and support for patients working with interdisciplinary teams. Case Managers at HOPES provide Non-Medical Case Management services to patients by completing Social Determinants of Health (SDOH) screenings, developing a Care Plan, and providing referrals and related service navigation that improve patient overall health outcomes.

Case managers use a holistic, patient centered approach to identify barriers to health outcomes. Using evidence-based and harm reduction rooted practices, Case Managers provide care coordination in partnership with patients to meet their individual goals. Case Managers work with patients through completing assessments, care planning, group facilitation, service enrollment, and continued case review with the goal of improving patient self-sustainability and improved health. Case managers work with interdisciplinary teams and community resources to address identified barriers and vulnerabilities in support of the patents identified goals through care planning and continued support as needed. The case manager is responsible for upholding department and agency standards for patient care by engaging in case consultation, interdisciplinary meetings, and continued educational opportunities.

Case Manager caseloads and populations are assigned to the case manager based on department and agency need. Department populations assigned under this position are identified as follows:

Primary Care Case Management (PC CM) – Pediatric, Adult, Geriatric Non-Medical Care Coordination for pediatric, adolescent, and adult patients. PC CM identify barriers to care, and provide linkage or program enrollment to internal or external resources that improve patient self-sustainability and health.

Specialty Population Case Management – Gender Affirming Care, Specialty Courts, and As Assigned population programs that address Non-Medical Care Coordination for pediatric, adolescent, and adult patients. Specialty Population CM identify barriers to care, and provide linkage or program enrollment to internal or external resources that improve patient self-sustainability and health.

Named one of the Best Places to Work in Northern Nevada in 2015, 2018, 2019 and titled Best Place to Work Hall of Fame, we offer a great deal of attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where there are free options for employee medical, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives. Check out our AMAZING benefits program at http://intraweb.nnhopes.org/wp-content/uploads/2022/11/Final-HOPES-benefits-overview-22-23.pdf

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look at https://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

To find out more about HOPES, visit our website at https://www.nnhopes.org/. We have a great mission and have been inducted into the Best Places to Work Hall of Fame. All our careers are listed on our Careers page at https://www.nnhopes.org/about/careers/.

If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter.at https://www.nnhopes.org/newsletter/.

Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home.

We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.